Terms of service
Last updated: June 2026
Welcome to NH4. These Terms of Service ("Terms") govern your access to and use of the NH4 website, products, and services (collectively, the "Services"), operated by [NH4 FZCO — insert full registered free-zone company name] ("NH4," "we," "us," or "our"), a company registered in a free zone in Dubai, United Arab Emirates. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
1. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase from us or create an account. By using the Services, you represent that you meet this requirement and that the information you provide is accurate and complete.
2. Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate these Terms.
3. Products and Health Disclaimer
NH4 products are food supplements. They are not intended to diagnose, treat, cure, or prevent any disease, and they are not a substitute for a varied, balanced diet, a healthy lifestyle, or professional medical advice.
Statements about our products have not been evaluated by any medical regulatory authority unless expressly stated. You should consult a qualified healthcare professional before starting any supplement, particularly if you are pregnant, nursing, taking medication, or managing a medical condition. Do not exceed the recommended daily intake. Individual results vary, and any testimonials or survey figures shown on our site reflect individual experiences, not guaranteed outcomes.
4. Orders, Pricing, and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order, including where a product is mispriced, out of stock, or where we suspect fraud or a breach of these Terms.
Prices, promotions, and product descriptions are subject to change without notice. While we work to keep information accurate, we do not warrant that descriptions, pricing, or other content are error-free. If an item is listed at an incorrect price, we may cancel the order even after it is placed.
Payment must be made at the time of order through our available payment methods. By submitting payment information, you confirm that you are authorized to use the payment method provided.
5. Subscriptions
Some products are offered on a recurring subscription basis. By enrolling in a subscription, you authorize us to charge your payment method on a recurring schedule until you cancel.
You may skip, pause, or cancel future shipments at any time through your account or by contacting us before your next billing or processing date. Cancelling stops future orders but does not affect orders that have already been processed. It is your responsibility to manage your subscription and keep your payment and contact details current.
6. Shipping and Delivery
Delivery times are estimates only and are not guaranteed. Risk of loss passes to you upon delivery to the carrier. We are not responsible for delays caused by carriers, customs, or events outside our reasonable control. You are responsible for any customs duties, taxes, or import fees that may apply to your order.
7. Returns and Refunds
Because our products are ingestible health supplements, all sales are final. We do not accept returns or issue refunds for change of mind, taste, or results. If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and we will make it right. Full details are set out in our Returns & Refund Policy, which is incorporated into these Terms by reference.
8. Intellectual Property
All content on our website — including text, graphics, logos, product names, images, and design — is the property of NH4 or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without our prior written permission.
9. Acceptable Use
You agree not to use the Services to:
- Violate any law or regulation
- Infringe the rights of others
- Transmit harmful code, spam, or fraudulent content
- Interfere with or disrupt the website or its security
- Resell our products without authorization, or misrepresent yourself or your affiliation with NH4
10. User Content
If you submit reviews, comments, photos, or other content to us, you grant NH4 a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content in connection with our business. You are responsible for the content you submit and confirm that it does not infringe the rights of any third party.
11. Third-Party Links
Our website may contain links to third-party sites. We do not control and are not responsible for the content, policies, or practices of any third-party websites.
12. Disclaimer of Warranties
The Services and products are provided "as is" and "as available" without warranties of any kind, whether express or implied, except those that cannot be excluded under applicable law. We do not warrant that the Services will be uninterrupted, error-free, or secure.
13. Limitation of Liability
To the fullest extent permitted by law, NH4 and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products. Our total liability for any claim shall not exceed the amount you paid for the order giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
14. Indemnification
You agree to indemnify and hold harmless NH4 and its affiliates from any claims, damages, or expenses (including reasonable legal fees) arising out of your breach of these Terms or your misuse of the Services.
15. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted to this page with a revised "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, as applicable, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates, unless applicable consumer law grants you the right to bring proceedings elsewhere.
17. Contact Us
If you have any questions about these Terms, please contact us:
Email: help@nh4health.com
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (UAE / Gulf Standard Time)